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Agent Desktop
How to Access the Agent Portal
How to View Call Activity
How to View Customer Order Details
Viewing Agent Performance
Viewing Help Desk Tickets (All non-voice transactions)
Order Management
How to Add a Note to an Order
How to Cancel a Shipment for an Order
How to Cancel a Subscription for an Order
How to Import Orders
How to Issue an RMA for an Order
How to Refund/Void Products in an Order
How to Resend Order Confirmation
How to Reship a Product
Account
How to Edit User Account
Searching for Customer Details
Updating Customer Details
