A Single Pane of Glass

The All-In-One Product Offering

ResTech is excited to announce it’s new and innovative web-based software that will deliver everything you need for your call center operations. ResTech provides web-based software that connects consumer brands, contact center service providers, and on-demand agents all on a single pane of glass. With cross channel integrations, AI-assisted performance management, and an agent marketplace for driving and supporting sales, this unified application is the solution for building the ultimate contact center. We know first hand the problems with the contact center industry and have created an application to deliver a new standard for both consumer and agent experience. Our platform is designed to address the common pain points faced by traditional contact centers.

Solutions:

• Disconnected Data: We unify data across multiple systems, giving agents immediate access to comprehensive customer information, orders, etc all in an easy to use platform
• CRM Integrations: Whether placing new orders or addressing inquiries, agents manage all tasks directly in ResTech. All actions are dynamically connected in real time with CRMs for future reference.
• Inefficient Call Routing: Our AI-driven call routing ensures customers are connected to the best available agents, reducing wait times and improving experience and resolutions
• High Operational Costs: By streamlining operations and enhancing agent performance, we help reduce overall operational costs while boosting productivity

There is a clear need for a singular application to revolutionize contact center operations. We believe in a simpler, more affordable, and better contact center experience for all. ResTech’s application is agnostic and flexible, integrating seamlessly with your existing external applications while being robust enough on its own to deliver all your contact center needs. ResTech is the only application your internal agents or outsourced agents will ever need. Our single pane of glass is the only agent-purpose built application that seamlessly connects to all external applications and our Contact Center Exchange (2-Way Contact Center Services Marketplace). Here are the features that set us apart.

Features:

• Enterprise-Grade Global Communications Network 
• Contact Center as a Service (CCaaS)
• Unified Communications as a Service (UCaaS)
• AI Assist – Best Consumer-to-Agent Guidance
• The Contact Center Exchange (2-Way Contact Center Services Marketplace)

All of these features are included in ResTech’s innovative platform, eliminating the need for multiple solutions or services. Everything you could ever need for your contact center operations is now all in one application. Don’t let the current contact center environment bring your business down. Experience the future of customer service with ResTech – where technology and human expertise meet to create unparalleled excellence.